Frequently Asked Questions
What services do you offer?
Nurse Next Door offers a variety of different in home services. Here are some of the popular services we include but are not limited to:
Do you provide services for people on the NDIS?
Yes, Nurse Next Door provides services for people on the NDIS, ranging from simple caregiving duties to working with participants requiring High Intensity supports and complex nursing needs. We work with Support Coordinators and directly with participants to ensure care needs are met.
To learn more go to our Disability Support Page.
Is Nurse Next Door a Government Approved Home Care Package Provider?
Yes, Nurse Next Door is a Government Approved Home Care Package Provider.
To learn more go to our Home Care Package Page.
Why should I use Nurse Next Door instead of hiring a private caregiver?
Finding the right kind of senior home care can be difficult but at Nurse Next Door we make sure you know exactly what you will be receiving with our services. Here are some of the questions you should consider prior to making that decision:
What kind of background and screening checks can you do on your own for a caregiver?
All Nurse Next Door Caregivers are carefully screened with police checks and, if applicable, Working with Children and Disability Screening Checks. We confirm our Caregivers' educational credentials and verify upon hire and annually, that every nurse is registered and in good standing with AHPRA. If you hire a caregiver privately, you will need to perform background checks and screening yourself.
If my caregiver is unavailable, who will fill in?
At Nurse Next Door, we ensure there is a replacement when one of our Caregivers becomes unavailable. We believe in continuity of care and will contact you to inform you of a Caregiver change. If you hire a caregiver privately, it may be difficult to find a replacement caregiver depending on how much notice is given.
Will I have the same Caregiver or Nurse all the time?
At Nurse Next Door, we strive for consistency of care and provide regularly assigned Caregivers. Our goal is to find the perfect match between our clients and Caregivers based on their needs, hobbies, and interests. Caregiver consistency is essential to building strong relationships, and delivering on our philosophy of Happier Ageing.
Do I have to sign a long-term contract?
You are not locked into a long-term contract. You may cancel care from us at anytime — we just need a minimum of 7 days notice to cancel services without any cost.
To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult™. We believe in making things easy for you. One of our Care Designers will visit your home to assess your needs and design a care plan with you, which will including frequency and duration of care.
What if I need to speak to someone after business hours?
Our Care Services Center is open around the clock – 24 hours a day, 7 days a week. You can call at any time and one of our Care Services Specialists will be happy to assist you.
To find out more call 1300 600 247
How much does Nurse Next Door cost?
Nurse Next Door offers both caregiving and nursing services and prices vary depending on the time and day of the week. To get a better idea of price, speak to one of our Care Services Specialists — we're open any time 24/7.
We also offer a complimentary Caring Consult™, where one of our Care Designers will help you determine the amount of care you may require. We'll work with you to balance your budget and needs to find a home care option for you.
