Feedback and Complaints

Nurse Next Door values the feedback received from all clients, families and stakeholders of the business. We take all feedback and complaints seriously and will get in touch with you as soon as possible.

If you would like to make a complaint or provide feedback (positive & negative) to us you can:
Contact our 24/7 Call Centre on 1300 600 247
or email us at makinglivesbetter@nursenextdoor.com.au

Additionally, every client that accesses our services is provided with a Welcome Pack which includes information on how to make a complaint directly to us, the NDIS Commission and the Aged Care Quality and Safety Commission.

Please be aware that we will only disclose the necessary investigation outcomes to the relevant person/s and will not disclose information to a third party unless directed by the law.

Please also note that we respect the wishes of anyone who would like to remain anonymous when providing feedback.